Access Bank renews commitment to customer satisfaction, announces revised customer complaint channels

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Access Bank renews commitment to customer satisfaction, announces revised customer complaint channels



Driven by its promise to deliver unrivalled customer service to all its customers, AccessBank Plc has announced an extension of its customer education and complaintmanagement activities.
Over the years, Access Bank has strived to reach all audience tiers and communities,communicating and simplifying information on how customer-related bottlenecks canbe resolved.
According to Ogor Chukudebelu, the Chief Customer Experience Officer at AccessBank Plc, the institution’s efforts are borne out of the desire to “heighten the public’sconsciousness and radically improve awareness of the vast array of resources availableto them as we strive to improve their banking experiences.”
“In today’s fast-paced society, there is an increased demand for information. Informationthat not only helps draw the institution closer to its customers but also make bankingconvenient for customers.
“As a customer-centric bank, we appreciate feedback from our customers to help usresolve any issues they have. The feedback also serves to improve and enhance theirbanking experience. Therefore, we have various platforms where customers can lodgetheir complaints or give suggestions. We will continue to avail all customers with theoption of using their preferred complaint lodgment medium,” he added.
All Access Bank customers can henceforth have their complaints lodged and resolvedswiftly through the following channels:i. Email: contactcenter@accessbankplc.comii. Live chat: www.accessbank.comiii. Social media: Facebook (@AccessBankPlc), Twitter (@accessbank_help) andInstagram (@myaccessbank)
iv. Tamada: tamada.accessbankplc.comv. WhatsApp Banking: 08089019019vi. Contact center telephone: 07003000000, 01-2802500, 01-2712005-7vii. Ombudsman: CC-ombudsman@ACCESSBANKPLC.com.
Access Bank is committed to giving its customers best-in-class services and providing aseamless banking experience for all its customers across the globe.

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